Role Overview

We are seeking a dynamic, service-oriented Guest Relations Executive to provide exceptional support to VIP/VVIP guests during business travel and corporate events. The ideal candidate must possess strong communication, guest handling, and problem-solving skills, ensuring a seamless end-to-end guest experience.

Key Responsibilities

Coordinate arrival & departure activities for VIP/VVIP/CIP guests

Ensure smooth logistics — transportation, meet & assist services, security coordination

Handle guest inquiries across channels with professionalism and clarity

Provide guidance on travel procedures, facilities, and protocols

Monitor guest movements and ensure zero operational delays

Maintain detailed records, service logs, and feedback reports

Resolve guest issues promptly and escalate concerns when required

Support crisis management and maintain safety/resolution protocols

Work closely with internal & external stakeholders to ensure flawless execution

Required Skills & Qualifications

Bachelor’s Degree in Hospitality / Travel / Aviation Management or related field

1–3 years of experience in luxury hospitality / aviation guest relations / customer care

Excellent communication skills in English (Hindi proficiency preferred)

Strong conflict resolution, service recovery & crisis handling ability

Pleasant personality, professional grooming, and customer-focused mindset

Ability to multitask and work in high-pressure environments

Willingness to work flexible shifts based on operations

Ideal Candidate Profile

Passionate about hospitality and exceptional guest experience

Confident in interacting with corporate leaders, government VIPs & HNIs

Positive attitude, strong work ethics, and proactive service approach

Team player with excellent coordination skills

Benefits

Competitive salary package

Performance-based increments & career growth pathways

Training & professional development

Friendly and collaborative work environment

Interested candidates may apply with an updated resume:

hello@gaiatourism.co.in